The Art of Caregiving- Being a Care Assistant
Role, Expectations and Responsibilities
Basics of communication
Communicating with those in Your Care
Communicating with Family Members
Communicating with Other Members of the Healthcare Team
Confidentiality in patient’s care
Litigation
Working as a Member of the Healthcare Team
Common terminology / Communication Ethics
Assessing the communication needs of clients
Responding to telephone calls
Non-verbal cues
Managing violence and aggression
Practicum
